Customer service
Hourly rate: members only
Availability: members only
Willingness to travel: Within the UK
Professional status: Freelancer
Last updated: 16 Oct 2025
Total work experience:
Language skills: English, Spanish, Portuguese,
Personal summary
I’m a multilingual and versatile leader with over 5 years of international experience driving operations, market growth, and digital transformation across Europe, Middle East & Africa (EMEA), Latin America (LATAM), and North America. Currently UK Country Lead at Nina.care, I lead operations, strengthen customer experience, and shape market expansion strategies. My work has delivered measurable results, including a 35% boost in onboarding satisfaction, a 50% expansion of services through strategic partnerships, and a 12% profit increase through service redesign. I combine technical expertise in SaaS platforms, CRM systems (Microsoft Dynamics, Salesforce), and AI tools with strategic leadership and cultural intelligence. I’ve managed and coached multicultural teams of up to 20, delivered large-scale CRM transformations, and contributed to AI innovation projects like Google Gemini, where I improved model accuracy by 15%. I’m passionate about building scalable systems, empowering people, and aligning business goals with execution. Fluent in Spanish, Portuguese, and English, I bring a global perspective and a proven ability to deliver impact in fast-paced, diverse environments.
Language skills
English
Advanced
Spanish
Native speaker
Portuguese
Native speaker