Chartered Manager | Business & Operations Leader |

Personal summary

𝐅𝐫𝐚𝐜𝐭𝐢𝐨𝐧𝐚𝐥 𝐂𝐎𝐎 | 𝐂𝐫𝐞𝐚𝐭𝐢𝐧𝐠 𝐬𝐭𝐫𝐮𝐜𝐭𝐮𝐫𝐞, 𝐜𝐥𝐚𝐫𝐢𝐭𝐲, 𝐚𝐧𝐝 𝐡𝐢𝐠𝐡-𝐩𝐞𝐫𝐟𝐨𝐫𝐦𝐢𝐧𝐠 𝐭𝐞𝐚𝐦𝐬 𝐟𝐨𝐫 𝐬𝐦𝐚𝐥𝐥 𝐛𝐮𝐬𝐢𝐧𝐞𝐬𝐬𝐞𝐬 I help small businesses perform better, grow smarter, and work happier by getting them organised, streamlining operations, and embedding frameworks to drive strategy and growth. My focus is on improving performance, shaping culture, and building teams that thrive—leaving businesses with clarity, confidence, and systems that work. With over 20 years’ leadership experience across diverse sectors, and as a Chartered Manager, I bring a business-owner mindset to every project. I partner closely with directors and founders, taking a hands-on approach to tackling complex challenges, leading strategic projects, and embedding operational frameworks that stick. 𝐖𝐡𝐚𝐭 𝐈 𝐝𝐨: > Turn operational chaos into clear processes > Improve team performance and build high-performing teams > Shape culture to support sustainable growth > Embed frameworks and guide executive-level decision-making I thrive in businesses where I can roll up my sleeves and make an impact quickly, helping them get structured, improve performance and culture, and walk away knowing the business is set up for long-term success. My approach is practical, commercial, and collaborative—I aim to leave businesses stronger, clearer, and more confident.

Skills

Business Management29 Operations Management20 Strategic Planning4 Leadership15 Stakeholder Engagement29 Microsoft Office 36529 Team development16 Management29 Account management17 Bookkeeping15