Novelist and tutor
Hourly rate: members only
Availability: members only
Willingness to travel: Not specified
Professional status: Freelancer
Last updated: 2 Oct 2025
Total work experience: 22 year(s)
Language skills: English,
Personal summary
With over twelve years in customer service and financial services, I’ve developed a strong ability to understand client needs, resolve issues efficiently, and build lasting customer relationships. My early experience as a tutor for three years honed my communication and interpersonal skills, as well as my ability to explain complex information clearly—skills that have been invaluable throughout my career. Transitioning into the financial services sector, I gained a deep understanding of customer care, compliance, and managing sensitive data. For the past five years, I’ve worked as a telesales manager, where I led teams, developed successful sales strategies, and consistently met performance targets. This role deepened my leadership and coaching capabilities while continuing to reinforce my focus on customer satisfaction and service excellence. Across all these roles, I’ve built a well-rounded skill set—strong communication, problem-solving, adaptability
Certificates
Diploma in educational psychology
2023 United Kingdom
Bsc honours degree in computing and IT
2025 United Kingdom
Language skills
English
Native speaker