Master information
ServiceNow Discovery and Integration Experts (m/w/d)
Position: Not specified
Start: As soon as possible
End: 30 Apr 2025
Location: Not specified
Method of collaboration: Project only
Hourly rate: Not specified
Latest update: 26 Apr 2024
Task description and requirements
For our insurance customer in Northrhine-Westfalia we are looking for ServiceNow Discovery and Integration Experts – 100% remote possible, fulltime.
Your tasks:
Task 1:
- Create mid-servers within the International Affiliate network with MRE baseline and install Mid-Server Software
- Configure firewall settings to allow mid-server access and credentials to reach target devices and systems
- Single Sign On (SSO) configuration for International Affiliate users
- Integrate with Active Directory by pulling in foundation data for Configuration Management (User, Department, Company, Location)
- Introduction of Business Application data to LeanIX adhering to customer baseline
- Set up the dynamic discovery of Configuration Items (CI’s) within ServiceNow, including the core classes Server, Database, Storage, Network, End User Devices (clients, printers and mobiles).
- Configure Discovery types in-scope (Cloud (AWS/Azure, VCenter, SCCM/Intunes, IP Discovery)
- Any additional in-bound integrations for data population of core classes depending on entity infrastructure set up
- IP Schedule configuration and automation
Task 2:
- Identifying Business Processes and ingesting based upon the customer baseline (dependency on LeanIX)
- Identifying Information Objects and ingesting based upon the customer baseline (dependency on RSA Archer)
- Aligning RTO and RPO values between affiliate and the customer. Ensure DR attributes and values set
- Ensuring baseline attributes for ownership of Business Application (IT Product Manager and Business Product Owner). All infrastructure components have relevant Technical Service Offering in place
- Updates to the Information Domain dashboard allowing filtering by additional affiliate
- Attributes such as Confidentiality, Availability, Integrity, Criticality, 3rd Party, Provider, Consumer, RACE captured and defined (dependency on LeanIX and RSA Archer).
Your qualifications:
- Extensive practical experience with the ServiceNow platform and the Common Service Data Model (CSDM)
- Experience configuring a Configuration Management Database (CMDB) taking into account stakeholder needs and requirements
- Setup of ServiceNow discovery (schedules/IP ranges/mid-server) for server/DB/network and storage components
- Knowledge of rules engine configuration and automation within ServiceNow
- Understanding of core ITSM processes such as change management, incident management, knowledge management, problem management
- Very good knowledge of English