Senior Business Analyst

Personal summary

Lead Business Analyst with over 15 years experience helping organizations transform their customer experience and implement digital solutions. I have developed expertise in using Business Analysis techniques and tools to drive better outcomes and value to stakeholders. I am also proficient in Process identification, Analysis, Design and Optimization. Overall I am passionate about helping organisations solve complex business problems with the use of technology.

Skills

Product requirements document / functional specification15 Business Process Reengineering (BPR)15 Process management15 Process optimisation15 Project management (IT)15 Project management - communication15 Customer acquisition15 Risk analysis15 Agile development15 Software quality15