Multi-languages Senior Customer Service Professional

Hourly rate: members only

Availability: members only

Willingness to travel: Within the UK

Professional status: Freelancer

Last updated: 14 Apr 2024

Total work experience: 17 year(s)

Language skills: French, Urdu, English,

Personal summary

As a Senior Customer Service professional with over 15 years of experience, I have worked in various industries, ranging from Banking, insurance, and IT to Humanitarian and Clothing. Providing exemplary customer support has been at the heart of everything I do throughout my career. I am adaptable and can quickly learn about products or services different companies offer. My extensive background in sales has given me a strong understanding of the importance of building lasting relationships with customers through exceptional service delivery. My skills go beyond traditional communication channels. I also excel in managing Live Chat Support for online platforms, ensuring that all queries are addressed promptly and efficiently. This combination allows me to engage effectively with customers regardless of their preferred mode of communication. With every company I have worked for, whether a startup or an established organization, one thing has remained constant—my commitment to delivering top-notch customer service experiences. Through active listening and practical problem-solving skills, I strive to meet and exceed the expectations set forth by colleagues and clients alike. In addition to excelling in front-line roles such as call centers or live chat support teams, my career progression into management positions within Administration departments allowed me to acquire excellent organizational abilities. These abilities enhanced client satisfaction levels further while leading cross-functional teams under pressure without compromising on quality standards expected externally and internally.

Skills