Service Transition Manager IT & Telecoms

Personal summary

I am a skilled and experienced Service Transition and Project Manager with more than 16 years of experience. My areas of expertise are IT, telecommunications and legal managed services, as well as Cloud services, Digital Assistance, Software implementations and action bots. I am a process person with a 'can-do' attitude and strong logical mind, which allows me to identify and fill process and service gaps. I am ITIL, PRINCE2, Scrum Master and ISO certified. I have served a significant number of large international and local companies, some of which in the UK: Thames Water Utilities, NSG Pilkington, a number of universities, and British Telecom. I can provide references upon request.

Skills

ITIL16 Project management16 Transition Management16 IT service management (ITSM)16 Telecommunications / networks18 Cloud15 Process management16 Process optimisation16 Process- / workflow16 MS Office (user know-how)30